compensation for airbnb product issues

R0
Level 3
Dubai, United Arab Emirates

compensation for airbnb product issues

let me share my expereince and you all can perhaps help to fix this product issue on airbnb

1. Default search comes with instant book switched ON.

When I search for property on airbnb.com or airbnb.co.uk, I find by default airbnb only shows me only instant booking properties. This is a filter airbnb switches on by default. So I have to see all properties I have to switch off this filter. This is unfair advantage to hosts who are instant booking.

Instead it would make sense to keep default filter ON for

a) all properties advertised by super hosts and default filter on
b) for all properties with rating above 4.0
c) include new or unreviewed properties.
d) Also default filter should switch off hosts hosts who are not responding to guests within in 24 hours. (responding should not be accepting/rejecting/ even if a host responded with a question to guest this should be considered quick response as they are waiting to clarify something from guest)

This would be the ideal default search filter. This way there is fair chance for all hosts and guest getting best expereince as well.

I have taken picture of the seaech filter result which can be emailed to you.

2. As a host I have noted when I configure my room for instant book, without informing the host Airbnb configures my room to flexible cancelation policy. This happens without my knowledge. I want to say airbnb should not change our cancellation policy from strict to flexible without consulting with us. Ideally I should get compensated because of this airbnb changed my configuration from strict to flexible when I changed to instant booking and due to this I made a loss when customer after checking staying for 4 days then cancelled my booking which was booked for 19 days. So this loss of revenue for me and now in the last minute I cannot find customers. I lost USD. 818 because of this bug or automatic change in cancellation policy configuration by airbnb without my persmission. I dont know how to request compensation for this problem from Airbnb, the person who help resolve this issue with guest book said I need to report as a product bug, but that does not clarify who will be responsible for my loss. how come the guest gets a refund on my account but nobody refunds me for airbnb mistake.


1 Reply 1

@R0 - Unfortunately, it sounds like you didn't know all the ins and outs of Airbnb and have found yourself wanting something that doesn't exist on the Platform.  Sorry you find yourself in this situation.  You can find answers to many of these things in the Help Center or in the Tips & Tutorials discussion rooms.  You might also take the time to do the tutorials.  If you have a suggestion for how the website might improve, you can do that in Host Voice. 

https://www.airbnb.com/help/article/523/what-is-instant-book

https://www.airbnb.com/help/search?q=instant+book&sid=e469adb0-952f-4932-ac9f-71788f49d429

https://www.airbnb.com/help/article/39/what-factors-determine-how-my-listing-appears-in-search-resul...

https://www.airbnb.com/help/article/479/how-do-i-use-search-filters

https://www.airbnb.com/terms

https://community.withairbnb.com/t5/Tips-Tutorials/Tips-and-Tutorials-List-of-content/m-p/461774#M17...

https://www.airbnb-toolkits.com/my_toolkits

https://community.withairbnb.com/t5/Host-Voice/idb-p/host-voice