complaint

in
Rio de Janeiro, Brazil
Level 2
528 Views

where can I complain about bad service from an Airbnb employee? I already sent 2 emails and nobody answers me and I can not accept bad service and threats that I received by the telephone of an employee, when I was calling for help.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: complaint

in
Durham, NC
Level 10

 @Luiz14 - report it here: https://www.airbnb.ca/help/feedback  Also, you will not likely get a response from anyone.

View solution in original post

6 Replies

Re: complaint

in
Berlin, Germany
Level 10

Airbnb is a rather social-media-sensitive company; people tend to get the fastest responses when they post on Airbnb's Twitter and/or Facebook portals.

 

My best suggestion here would be to do so, but also take care to document your experience concisely and stick to the pure facts. Hopefully someone will contact you to resolve the matter.

Re: complaint

in
Rio de Janeiro, Brazil
Level 2

Tks Andrew, the conversation between me and the employee is recorded, Airbnb don't need more than this.

If they want to improve services to hosts and guests it would be enough to hear. 

Re: complaint

in
Durham, NC
Level 10

 @Luiz14 - report it here: https://www.airbnb.ca/help/feedback  Also, you will not likely get a response from anyone.

Re: complaint

in
Rio de Janeiro, Brazil
Level 2

Tks Alice & Jeff, in this case, if I'll not receive a response, I prefer give up my complain  ... which  ii seems to me that will be worst for Airbnb ...

Re: complaint

in
Hardys Bay, Australia
Level 2

Complaints fall on deaf ears.  Joined Airbnb on 22/10/18, still today I cannot get my banking details completed.  Around 20 phone calls at my expense of course, and still no action.  My paypal account wouldnt work either.  Paypal are exactly the same.  You start off being polite on the phone, but  by the end of an hour straight , and 20 calls later, you are screaming and swearing at them.  They give you incorrect  informtion,  (everyone knows absolutely nothing)  and they try everything to not let you speak with a supervisor.  Supervisors are slightly better, but they still try to evade you also.

Its a constant evasion of information and helping you, while constantly being so polite and saying sorry, sorry, sorry, sorry.  Still I dont have my bank account linked into airbnb.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Re: complaint

in
London, United Kingdom
Level 2

I've been asking Airbnb for their formal complaints procedure for the past two weeks and got nowhere. No one on the phone seems to even know if there is one let alone what or how you go about submitting.  I was told that you had to wait for a feedback request.  This I got but it was all to do cleaning fees - nothing to do with the issues I'm currently suffering from. 

Join the conversation