covid

in
Les Epesses, France
Level 2
282 Views

Brian Nate, Joe where are your promises ??
Where is your sense of adaptability and responsibility ?
Where are the principles of your Feb 2021 letter
“this crisis revealed about who we are”
“our model is inherently adaptable” “We will adjust when we don’t get it right”
“we set out to institutionalize our responsibility by defining a series of principles to serve each of our stakeholders - our guests, our hosts, the communities that we operate in, our employees, and our shareholders”
“Thank you to our hosts and guests — without you, we wouldn’t even exist. You’ve proven to the world that people can, in fact, trust one another”


Your lack of support to thousand of guests who were forced to cancel reservation in order to respect Mr Macron’s lockdown is affecting dramatically your image worldwide.
We need you to convince hosts that are refusing to refund the money when cancellation was due to the restrictions on travel.

9 Replies

Re: covid

in
England, United Kingdom
Level 10

@Hélène-Et-David0 I thought the French government had passed a law saying hosts could keep any deposits paid?

Re: covid

in
Paris, France
Level 10

@Hélène-Et-David0 

Bonjour,

When is your reservation?  and the location? 

 

Kindly acknowledge Airbnb policy as below, 

 

Extenuating Circumstances Policy and the coronavirus (COVID-19)

Politique relative aux cas de force majeure et coronavirus (COVID-19)

https://www.airbnb.com/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid1...

 

 

Dale and Dan

Re: covid

in
Paris, France
Level 10

@Hélène-Et-David0 

 

La loi française est très claire.

Les arrhes sont dus.

L’hôte est en droit de vous poursuivre et de poursuivre Airbnb si vous ne respectez pas le contrat et il a 100% de chance de gagner.

 

Airbnb n’est pas au dessus de la loi et lui demander de faire des choses illégales montre un aspect inquiétant de certains voyageurs qui pensent n’avoir que des droits et aucune obligation.

 

La location touristique avec arrhes est la norme.
La location touristique sans arrhes est l’exception.

 

Vous pouvez louer une annonce avec des conditions d’annulation flexibles ou payer avec une CB assurance incluse type Amex qui rembourse en cas de restrictions de voyage gouvernementales.

 

La prochaine fois lisez l’annonce au lieu de demander au site de faire des choses illégales.

 

Re: covid

in
Swansea, United Kingdom
Level 10

Bravo @Nathalie-Et-Gilles0 . Bien dit!

Que es ce ca va dire "arrhths"? Is it a specific form of deposit?

Re: covid

in
England, United Kingdom
Level 10

@Hélène-Et-David0 .  @Nathalie-Et-Gilles0 has articulated the law in France. Now in England the law is very different in that if it is illegal to host a guest then the host must return all their money.

If Airbnb are to succeed then they need to follow the applicable laws for any particular listing. I don't think we can blame them for not liking a particular countries laws.

Re: covid

in
Swansea, United Kingdom
Level 10

Also true  @Mike-And-Jane0 . Thanks for refining this!!

Re: covid

in
Paris, France
Level 10

@Mike-And-Jane0 

 

I guess @Hélène-Et-David0 booked in France.

If she booked in England, it may be different.
Obviously, Airbnb and hosts have to comply with local laws.

To be specific, if you book in France a professional rental (hotel), commercial law is applied.
If you book someone's house (wich is the case of the majority Airbnb's hosts), civil law is applied.

 

@Mary996 

 

There is a legal difference  beetween acompte et arrhes (Advance payment and deposit ).
Unless specified a flexible cancellation policy, if there is cancellation Advance payment and deposit are due.

If nothing is written in the contract (which is impossible on Airbnb as a cancellation policy must be chosen), the common law declares that it is a deposit.

 

 

@Hélène-Et-David0 

Before asking to Airbnb to do illegal things, please take note of the French law :

 

https://www.service-public.fr/particuliers/vosdroits/F2045

Re: covid

in
Swansea, United Kingdom
Level 10

@Nathalie-Et-Gilles0  Many thanks indeed for clarifying that difference in terms!

Re: covid

in
Paris, France
Level 10

@Nathalie-Et-Gilles0 

Bonjour,

Parfait! vous avez raison.

Merci

Dale and Dan
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