do not keep the rules of the house

do not keep the rules of the house

I host a condominium where I live and have hosted quite a few people.
A few days ago a family came to me with a small child. The boy kept shouting, walking barefoot and kicking all over the house and on the dining chairs. His mother did not give him a diaper or pants. The mother herself goes with a shirt to her ass without pants. A few days ago they brought friends here and sat in the living room to drink wine, the boy took pots out of the closets and all sorts of things and took out stones from the pots.
They do not keep the rules of the house and I want them to get out of here. What can I do?

1 Reply 1
Alexandra316
Level 10
Lincoln, Canada

@AnonymousThe first step would be communicating to the guest that their behaviour isn't acceptable. Even if you've done it in person, write them a message through Airbnb and remind them of the house rules and mention what the expectations are. If they are apologetic and remedy their behaviour, all may be well. If not, you have the issue documented and you can give Airbnb a call and explain that you don't want to continue to host the guest. The issue with going that route is that you may lose the payout for the unused days: I don't know how much that matters to you. Airbnb may also treat this as a cancellation and levy penalties accordingly. 

 

The best thing to do is try and resolve it with the guest before you involve Airbnb. 

 

Also, you may want to be a bit more specific with house rules. Your listing doesn't really have much about what's allowed. You may want to include a few more details. It sounds like your guest probably just isn't respectful, but having clearer rules will give you something to fall back on if you have problems. 

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