i have been given the run around from airbnb for 6 months about 14k in damages from a renter. i have deslt w several reps and the lTest told me all they needed was the complaint on a letter had. i complied only to be told they were not going to reimburse me! False sense of security! I have a meeting w my attorney next week to turn over all the email correspondences ..
It's difficult to advise without knowing the context @Paul7428
Why did Airbnb say they wouldn't consider your claim.
if you have a valid claim I would use Airbnb's arbitration system for guarantee disputes before paying an attorney for advice.
I think you pay a few hundred which is returned to you if they fund in your favour .