flooded upstairs neighbors

[Mihail35]

today our guests arriving but we are suddenly flooded our neighbors. How to cancel the reservation 

[Helen3 · Accepted solution]

You call Airbnb straight away. They will be able to cancel under the host extenuating circumstances policy (you will need to provide them with a report from the plumber to show this has had happened/from your insurance company).

Check what else is available in your area and then contact the guests and suggest alternatives. 

@Mihail35