full refund for Mrs Lucia reservation 11_14June ,which wants to cancel

[Roula7]

Hello,
Mrs Lucia wants to cancel 11_14June

reservation because there is no boat from mykonos to come the same day,after her flight,due to boats cancellation

Even i finally changed my policy to flexible,she sees only 30e given back

I would kindly request for a full refund for her ,

Let me know or send her a message what she must do

Thanks for the cooperation and your help

The customers must be satisfied after all

Roula Skopelitou

[Helen3]

@Roula7  you are not speaking to Airbnb but a forum of hosts and guests.

It doesn't matter if you have changed your listing to have a flexible cancellation policy when the guest cancels it will be under the policy they booked under.

However when the guest cancels, you can volunteer to give them an additional refund.

[Branka-and-Silvia0]

@Roula7 

go to this reservation, click on "send or receive money" and give her a refund. She has to accept it to receive it.

[Cormac0]

@Roula7 

Anecdotally, if you decide to give a full refund, Airbnb will  keep their booking fee regardless, that might influence your decision on what to do.

[Jeff158]

@Roula7  I think this will come under cancelling due to unavoidable circumstances, your guest should ring the number on the booking confirmation and explain to customer service the ferry is cancelled.

https://www.airbnb.co.uk/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavo...