guest booked my room and admitted she might cancel if she could find something more suitable.

guest booked my room and admitted she might cancel if she could find something more suitable.

 
2 Replies 2
Sandra126
Level 10
Daylesford, Australia

Depending on your cancellation policy that is how you would be paid out, should she cancel. This is a risk you will always run, but not every guest will be upfront about it.

Sandra is right. Part of any reservation is risk that a guest will cancel. Check your cancellation policy. I started out with a flexible policy while I was new, but have since changed to moderate. Maybe one day I will even move to strict, but I would recommend anyone at least use the moderate policy that way guests that change simply because they want to will take a little bite, especially if they wait too late for me to get another reservation. A good cancellation policy will keep some people from moving to someone else.