@Tania-and-Andrew0 @Ann204 @Michelle433
If I could add one more thing to Tania & Andrew's awesome post, please allow me to share what happened to me.
I had an Instant Booking, did not receive any greeting messaeg (as required per my House Rule #1) and couldn't get the person to respond to my ABB text messages on their account. After waiting 24 hours, I contacted ABB to request that they help me reach the guests since I saw they were from another country and probably didn't have the ABB app on their phone (or WIFI) and didn't realize I was reaching out to them with important questions. Turns out, I was right...they didn't have ABB on their phones and thought IB meant just that.....book a host home without pre-approval or communication.....thats where the guest is 100% wrong. IB's are still required by Airbnb to READ a host house rules and follow the instructions as laid out in those House Rules at the time of booking. Thankfully, ABB was able to reach the guests via phone call and email, and everything worked out. My thought is.....if you are having trouble hearing back from the guests, have ABB reach out to them for you. They have now done this 4xs for me and every time it helped resolved the communication issue. BEST CUSTOMER SERVICE in the world as fas I know. And my beautiful Russian guests actually thanked me for calling ABB to get the communication issued resolved. Now they have ABB app on their phone too 🙂
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook