guest cancelled long res w/o ask, disputed 4 money; I rejected angrily. wonder what next

Di4
Level 2
Minneapolis, MN

guest cancelled long res w/o ask, disputed 4 money; I rejected angrily. wonder what next

Hello Group. It is my first time posting here due to a brand new issue. Thank you in advance for your time and guidance.

 

A guest reserved 92 nights early, at a 50% discounted rate, in summer of minneapolis, which is peak season; and two months later he cancelled without even letting me know. Later he found out that some of his money is not refundable, and opened a dispute against me for refund, which I rejected angrily. I am now in a calmer mood, and wonder what will happen to the money he "lost", will the first month rent come to me and the rest go to airbnb? or will I get a credit to use when i travel as a guest, or something else? 

 

Thank you.

 

Best,

Di

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi Di,

Vheck out these two articles on long term cancellations:

https://www.airbnb.ca/home/cancellation_policies#long-term

https://www.airbnb.ca/help/article/286/can-a-guest-alter-or-cancel-a-long-term-reservation

 

I would think that you will receive the first 30 days payment and you would receive this 24 hours after the original check-in date.

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host