@Caron3 @Ria16 @Helen3
It's quite a common issue for people who travel to have issues with credit & bank cards in general not working in another country.
HSBC is one of them and it takes around 10 days to get another card.
Has the Guest contacted the bank?
Is there a Local branch of the bank she is with in Canada?
If so what progress has been made?
I've had a couple of guests and know of other tourists who have encountered similar issues.
@Ria16 my fellow NZ local, have you found the same with any of your Guests or have they been lucky in that respect & been in the Big Smoke before the littler smoke?
I've also had Guests who have had to go to Accident & Emergency for Medical Issues alas they all seem to have been able to have some money to get them through.
Best if the Guest can contact family, or if the fever isn't to bad to use common sense approach, lots of fluid, Vitamin C and rest, especially if they have traveled from another country where the temperature is different.
Currently hosting a Guest who has a fever/ cold & been giving him plenty of fresh fruit & trusty freshly squeezed Lemon Juice with fresh sliced ginger in hot water.
He feels much better for a good rest & early nights and a bit of a lie in.
All the best