guest phone number after departing

[Charlie3]

Hi there,

My guests departed yesterday and took a set of my house keys with them. They let me know that they had them and asked if I would like them posted back or left at the ferry terminal before they left the island. I asked them to leave them with one of the companies at the ferry terminal and to let me know which one but I haven't heard back from them and can't view their phone number anymore.

I have sent another message but no response. My next step is to claim the $10 it will cost me to get more keys cut but I would rather talk to them first to see what they have arranged.

Is there anyway to get a contact number for a departed guest?

[Dede0]

This won't help this time, but possibly in the future...

I record and retain the phone numbers of all guests, for situations just like yours.

If you find this information helpful, consider clicking the Thumbs-Up icon near lower right. Thanks!

[Danny9]

Another good reason to retain the guest's phone number is that people happen to be forgetful and they do leave their stuff behind once they check out. 

I specify in my House Rules that I may be able to mail them their items agaist the cost of mailing + handling fee. This has helped my guests understand that leaving something behind and having it returned to them comes at a reasonable expense to them.  Amazingly, since I introduced this rule, no one has left anything behind. Great! A little incentive to be careful has helped us all!

Please, upvote my post if you find it useful!

Thanks, 

Danny