guest unsure if staying but left her bags to go check out other bnb

Colleen36
Level 2
Cape Town, South Africa

guest unsure if staying but left her bags to go check out other bnb

 
4 Replies 4
Colleen36
Level 2
Cape Town, South Africa

woman has all her worldly goods in her car uncertain what she is doing. Not sure if trustworthy. What do i do?

Sharon114
Level 10
Lincoln, United Kingdom

And you agreed to this?  I am sorry but if they have a confirmed reservation with you and do not stay, they will lose their money as they are not entitled to a refund at this late stage.  I can't believe their cheek.  You should notify airbnb and let them know the situation.  Did she give a reason for possibly not staying?

Colleen36
Level 2
Cape Town, South Africa

Sharon talk of meeting some guy who invited her to stay on airbnb as well . She is in her room now. 

 

Helen3
Level 10
Bristol, United Kingdom

You haven't really given enough information to help you.

 

1. Was she staying with you but decided to change her plans? if so why?

 

2. Call BnB straight away and explain what has happened. If she isn't staying with you then her property shouldn't be on your premises.