guest wants to book, but is told she needs a video?

Marty1
Level 2
East Aurora, NY

guest wants to book, but is told she needs a video?

why is my guest required to submit a video?

2 Replies 2
Ed-and-Hugh0
Level 10
Miami, FL

She's either misinterpreting what she sees on the screen, or is trying to scam you by claiming she can't book with you on Airbnb and will try to get you to go outside the system. I would recommend not spending a lot of time with this as it has red flags all over it.

Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Marty1 and @Ed-and-Hugh0,

 

I don't think the guest is misrepresenting herself.  Apparently, if you do not have a Facebook, Google or LinkedIn account or if you have a Facebook account with not very many friends, you need to create a video for verification.

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host