I know there have been other similar posts, but just wondered if anyone has any other thoughts about how to be sure upcoming guests have read the listing details, house rules etc. I've just been marked down by a guest as she didn't appreciated that our property is two flights up a spiral staircase.. I mention the stairs six times in the header, description and rules.. what else can I do? Should I copy the rules etc into my welcoming email to guests?
See below for the mentions I give the stairs...
Listing name: Period Town Flat - 2nd Floor - centrally placed
In the description 'space' : Does not suit disabled guests as has two flights of stairs.
In the description 'guest access': 3D is at the top of the stairs, 2 flights up
Guest interaction: Someone is always at the end of a phone and we are always happy to assist in carrying luggage up and down the stairs.
Other things to note: The flat is 2 flights up a circular staircase.
Details guests must know about your home: Must climb stairs
I'm pulling my hair out with people not reading the listing.. how hard can it be!
