Breaching of house rules.
I had guests who violated the house rules.
They were smokign inside the apartment . When my partner came for the check out, all apartment was in ciggarettes, it was very durty-garbage and food on the floor, on the tables, kitchen was not acceccible due to the garbage. Toliets were full of water on the floor. Walls were dirty.Alcohol everywhere.
Smell was horrible. there we 2 ladies visitors apart from the guests who booked (visitors are allowed but better not to show to the host what kin dof visitors you had, especially such 'professionally' looked lady visitors who managed to take 40 min for the check out while my partner was waiting for them.
Check out time was agreed million times before.
However a night before the check out I received several sms aksing for late check out/extension etc. Sms at 1:30 am, 2am, 3:30 am.
It was very nervous situation as my next guest were coming the same day (b2b booking) and I discussed it with that guest before he made the booking.
Anyway.
Before every guest books I separately ask to check y house rules. all our apartments are non smoking. This was a parodise for families, ppl with allergy etc. We keep is so fresh and clean. We love each part of the apartments(25 in total), we personally keep it and take care of it. Every linen, glass, pillow etc. For more than a year I didnt have anyone who would violate the house rules so rudely. On the check in my partner spek personally with guests about it.
In my house rules it is stated the fine for the smoking 500USD. and it is fair. As super deep cleaning+laundry of everything to remove the smell+stress for the next guest who intended to check in to fresh apartment and receive smelly unit.It cost even more.
In normal situation I would charge the security refundable deposit and I would be right. Here in airbnb we are not allowed to collect deposit in cash. 800USD deposit is stated in my listing. Saying if there is a violation I can request airbnb ti charge it.
But I dont feel airbnb will help me with this. I dont feel they will actually charge the guest who will not agree to pay. Guest said to my face that I am wrong and he did not smoke. When we were staying inside the apartment full of ciggarettes! He said to my face I am liar! I made photos, videos.
What to do now? How to trust?
I have an itention to cancel any bookign from people of same nationalities/age/company members.
Any suggestion you can give me?