For those who don't know, France has gone back into lockdown. I am keen to have my 2-night booking cancelled ASAP so that I can welcome those looking to spend the whole month at our place during lockdown. The guest wants to cancel and I want the guest to cancel but he is afraid to lose his refund as my cancellation policy was strict at the time of his booking. I am happy to give him a full refund. What should we do? How do we go about it?
Many thanks for your help
@Sarah51 When you are on the reservation page and press on the help link you will come to a help page - if you then scroll down there is a "contact us" green link.
This is in the app. It could look a bit different on the webpage. But look for the contact us link.
Are you confusing the Airbnb website with this forum? Go to the Help pages on the Airbnb website in your hosting account. Do what Sandra told you, above.
And on this Help forum (not the Airbnb main site) where you just wrote this post, there is a large pinned post about a third of the way down the first page, "Contact Airbnb" which has phone numbers ad all the ways to contact CS.