instant reservation and host cancellation

Marie-Hélène25
Level 1
Vielle-Saint-Girons, France

instant reservation and host cancellation

I made a reservation in Hilversum for 2 nights, 2nd to 4th of January 2018, and it was an instanteous reservation, which means I paid for it : 114,76 €.

the host answered me the day after that she did not accept my reservation because not enough nights and when I asked for another reservation somewhere else to replace Hilversum, I got an email and understood that she has not cancelled my reservation, she has just sent me a mail saying she cancells my reservation. But I want her to cancel since she refused me !

I sent her a mail asking to cancel our reservation and I have not an answer yet. what else can I do ? 

thanks in advance

Marie

2 Replies 2
Peter618
Level 10
Chur, Switzerland

@Marie-Hélène25

 

You can force the host to either cancel, of confirm the booking.

Read here about it:

https://www.airbnb.com/help/article/1250/what-should-i-do-if-my-host-needs-to-cancel

Michael1333
Level 1
Cambridge, MA

The host is trying to keep her stats up. If she cancelled she will be negatively affected. That happended to me once, and I'm still affected nearly a year later.  

The host has to bite the bullet and cancel like mentioned above.  They should then turn-off the auto listings. 

 

Good luck.

 

Mike