I booked a reservation in April for October. With a few days left before rental, I decided to extend my guest amount. The host was a little rude. I decided to reread his reviews. There is a review left in september 2019 after I had booked. Agents profile guest review for the property but was not and is still not on agents reviews in listing. Cut a long story.... this review mention about 4 flights of stairs, which is not mentioned in his listing. As one guest is disabled there is no way that they could mange 40 stairs ( that has now been told to me by host today). The guest with a disability can manage max 10 stairs.
I have been in touch with airbnb customer support. who at the moment are not being very helpful, just stating I can cancel but will lose the total payment.
The agent also stated that it was in the house manual- the house manual you don't get until you make booking and payment. Also this rental only had a 48 hour cancelation refund.
The house manual: Please keep calm on stairs and BALCONY at night time in the building.
Airbnb agent claims that the above house manual covers the stairs.
Am i being unreasonable in requisition a full refund for mis leading description?
Also the host messaged today
When you order something you have to ask in time- there are at least 40 stairs.
The host has another rental- which he has stated stairs and no lift in listing.
I ask the community for advice- should i pursue a refund under misleading description?
Below a link to the listing.
https://www.airbnb.co.uk/rooms/2549188?source_impression_id=p3_1571752496_JSogJxBrZb%2Bj81Mc