my guest did not respond to confirm within the 24 hours but would now like to book, what is the proc

Valerie15
Level 1
Montego Bay, Jamaica

my guest did not respond to confirm within the 24 hours but would now like to book, what is the proc

 
2 Replies 2

Hi Valerie, I guess you are referring to a Pre-Approbation which expired after the 24 hour reflexion period. Just ask the guest to make a normal reservation for the period she has chosen. Your calendar should show these dates as available and you can accept or decline the reservation.

A while back I had a guest that requested to book , I acceped and then he didnt place the booking. 

3 weeks later - after I have raised my proces significantly he placed the same booking and the system gave him the old price?

I have not accepted yet (its high season and Im not sure its smart to sell out 10 days supercheap..)

 

When I look at my pricing calendar it says the new price  (500 NOK) and yet the refers to a price of 282 NOK. 

 

Any input or ideas on this one?

Has this happened to you? 

Can they still claim this price? 

Its more that 200 eur difference..