my guest has not received confirmation that she has paid

[Jan24]

my guest has not received confirmation of her payment  and on the page next to her name it is marked 'not possible'.

Can anyone suggest what is going on?

[Clare0 · Accepted solution]

@Jan24 It's possible that your guest's method of payment couldn't support the price of the reservation. 

[Jan24]

Thanks for your reply.   I contacted Airbnb and it has now been been resolved.