payment options via credit card

Gladys44
Level 1
Cape Town, South Africa

payment options via credit card

Hi all..

 

Hope all is well ,so I'm new to airbnb and someone was doing a reservation and this is what they sent

(I am in process to pay now through airbnb but giving me only credit card option is possible that I can pay through bank transfer)

Other payements have been successful before so I'm really not sure.

 

Thanks

3 Replies 3
Steve143
Level 10
Limerick, Ireland

Hello @Gladys44,

 

Guests pay Airbnb directly, they don't pay the host so all payment issues are a matter for the guest to sort out with Airbnb.

All you can do is to message the guest and gently point this out suggesting that they contact Airbnb support.

 

If Airbnb is offering only the option of paying by credit card then that's the only option provided by them in the guest's country and is therefore the only way that the guest will be allowed to book and pay.

 

Steve.

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Gladys44,

Welcome to the Community Center!

I was wondering if you've seen @Steve143's helpful reply? It is indeed true that it'd be best for your guest to contact Airbnb in this case as Airbnb is handling all payments. 

Let us know how it goes!

 

 

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Robert671
Level 1
Arlington, VA

My potential guest informed me ABB was not accepting his credit card. Can anyone help me to contact ABB to get help on this?