please make this right ASAP, I'm short $600 because airbnb has mishandled this so far

[Jeremy318]

After 61 days, 4 support interactions on the phone and email, and now a fifth, and 2 bank overdrafts later, I still am being charged $223+++ for a Room I was unable to check into because the Host violated our agreement!

The verdict regarding this was already made and the case was closed on the 4th of January, around 3 A.M. after spending quite a while on hold and on standby waiting for the final decision. AIRBNB DECIDED IN MY FAVOR AND AWARDED ME THE REFUND IN ADDITION TO A COURTESY COUPON of $50 and rightfully so as  I had to stand outside this guy's listing in January at 1 in the morning while police cars and sketchy people walked by my girlfriend and I, adding to our fear as we prayed this guy would honor the listing and open his door or tell us the key code. It was a nightmare and I wish I could have received a larger coupon credit as this has been so unfair to my girlfriend and I who were trying to celebrate our anniversary after going to Dinner and a Nightclub that night.

However, the fine print on this refund was it could take up to  15 whole business days to award my payment (in other words just refund for the service I paid for and received nothing from) rather than just simply cancelling the transaction. Why this is longer th an anybody else in any indsutry I"ve ever dealt with is a curious avenue... but I will focus on the matter at hand. After 25 days, I still hadn't received the refund, and so I issued a chargeback through wells fargo. They conducted an investigation and required information from me but I did not get the information in till the day it was due. However, I talked in length to wells fargo and gave them the information including the copy pasting of our records. They had already charged me the $223 you guys put through, and when I reported the non-refund, they gave me a $223 temporary credit as I was clearly in the right and was not receiving payment from you guys in time. 

I then went to airbnbn and made sure that you  guys were on the same page as me via email FEB 8th, 2019. My account waas restored to service and airbnb told me they saw the measures had been taken to cancel payment on wells fargo's end. Therefore, they would no longer issue the refund.

All of a sudden, today, Wells Fargo temporarily  has made a new ruling - because of their red tape and different employees/departments not being on the same page, the intiail judgment they made which was to seek airbnb and talk to AirBNB about the situation, and prior to talking to me about the situation and receiving all of my records/evidence, has taken effect and reversed my $223 credit. Now my account has been overdrawn and I'm in a world of inconvenience once again because the refund simply was not made by AirBNB within 15 or even 25 days as promised, and I'm the one who is paying the price. 

At some point in time, Wells Fargo may realize that they have made  a mistake and try to straighten it out, but it would be much simpler if AirBNB would just issue the refund and stick to their guns so we can end th is nightmare. How hard is it, really? Please just re-issue the refund, and please issue account credits to compensate for the ridiculous amount of time I've poured into this FIASCO because of the Airbnb Host's incompetence and inability to properly advertise his property and its checkin times..

And here's a refresher about the night in question:
Let's refresh the details of this night I booked the Airbnb: The room showed as vacant, with check-in options allowed for both 11 P.M. to 1 A.M., and 12  Midnight to 2:00 A.M.... In fine print on the listing, it now says (you have to click "+read more" to get this info) that you can rent from Noon to 11 PM; however, if you simply book the room, the actual airbnb webapp software itself offers 11 PM - 1 AM  as a check-in time, as well as 12-2 AM even later than the prior time. I  chose the available option of 11 P.M. to 1 A.M. as it was a LEGITIMATE  suggeted check-in time from the Host. I booked the reservation around 11:35 PM  and planned to head straight over as the room was listed as being self-checkin, however, did not receive the normal instructions via email from the host. I started calling and texting him around 11:45 and did not recieve a response until 1 AM, at which point, he answered the ph one yelling at me that I cannot check in at 1 AM. My girlfirend and I , standing out freezing in the cold, were shocked and appalled and called airbnb customer service. They did not have any way to give us a room this late at night as it was now close to 1 30 AM, so they agreed that they would ask the host if they could give a full refund otherwise they would decide on it.

The host said in his words to ISSUE FULL REFUND but to never let me rent from him as a customer in the future; I have no desire to rent from him after what happened, but I did wish to receive this full refund. I don't know why the host was so upset, but I think he was claiming i was disrupting him for calling at 1 A.M. however, he did not take into account the fact that I had been calling since 1145 and he has up until 2 AM  LISTED AS AN OKAY CHECKIN TIME under teh options within the airbnb web application. It took until 3 AM by which time i had already spent another couple hundred dollars to check in to a hotel last second, for which I have my receipt for still. 

So now I am back $560 or so, with receipts, and nothing to show for it but a $50 credit, so please, issue $100 credit, refund the money, and expedite as much as y ou can on your end please, i have been a faithful and loyal airbnb customer for quite some time now, Please make this right.

[Elena87]

@Jeremy318 

Didn't it occur to you there might have been a problem spontaneously booking a place at silly o'clock on Jan 1st for instant access? Didn't have your anticipating predicaments mode switched on.?

At least drop the host a note before making a precipitous booking to confirm that they were responsive and it was all good to go?

You call the host incompetent, but there must be equal weight given to the guest as reckless and  irresponsible.

All this drama about freezing cold, po-lice sirens and shady areas, maybe you can sell the rights to this.

I get all the hand wringing stuff about the refund processing, good luck with sorting that.

[Marit-Anne0]

@Jeremy318 

I am sorry you have been hit with some unfortunate circumstances, but this is just a discussion forum for guests and hosts and not monitored by airbnb.  

It is a case between you, your card issuer and airbnb, no-one on there is in a position to interfere.  

[Gordon0]

You were out celebrating an anniversary and decided - at 11.35pm - you'd book an Airbnb? I think you thought it was a motel you were booking. 

PS. Perhaps the host saw your previous reviews and thought he was dodging a bullet!

[Ann72]

@Jeremy318 TLDR

[Kelly149]

This write up and Jeremy's reviews seem to indicate that he doesn't understand many of the basic premises of being a good ABB guest.

Better suited to a hotel and Report this Profile.

[Sarah977]

@Jeremy318  There have been reports from hosts on this forum that their Instant Book guests are being given check-in time options that are overriding the check-in times that the host has set. So this could very well be the case- that it had nothing to do with the host not honoring his check-in window, but that he isn't aware of this glitch. 

As others have said, this is a forum for hosts and guests to exchange info and no one here can do anything about your payment issue.

And you really should book hotels or motels which have 24 hour reception if you want to be able to book at 11:35 PM and expect to check-in a few minutes later- Airbnb hosts aren't just standing by the door 24/7 waiting for guests to show up. Your attitude is clueless and entitled and your reviews aren't so great. 

[John2374]

And you're asking me to be a little more sensitive?  AMAZING.

[Jeremy318]

Sorry I though this was a support forum. Not a hurl insults at the low income airbnb renter that's paying your mortgage.
My mistake.

Once I got my apartment, I pretty much stopped using Airbnb entirely except when traveling for work, but now I don't think I'll be giving the $2,000 /year or whatever it is  I give to them anymore, by virtue of hard earned dollars going to jerks like you guys.

**

As for the comments that I'm the  entitled one and what-not, or, regarding my reviews, in case you can't realize this on your own, if a host puts their booking as INSTANT BOOK and makes it availalbe for 11:35 PM, then telling me to book a motel or hotel isn't really a valid comment. When hosts sometimes feel like they are going to get a bad review, sometimes they leave customers bad reviews. Nothing I can do about that and on low priced bookings this is the case quite often.

THIS IS WHY ACTUAL AIRBNB SUPPORT IMMEDIATELY DECIDED IN MY FAVOR AND THE HOST BOTH AWARDED FULL REFUND. THE PROBLEM IS WITH IT NEVER COMING. IF THAT MAKES ME ENTITLED, whatever. I was also given a credit so i'm preeetty sure im in the right.

Oh - and host not aware of the "glitch." I don't buy it. Take your listing off self-check-in and take it off being available till 2 A.M. since its not a glitch rather just a host hasn't fixed their time window.  The "glitch" is greedy hosts trying to show up in more listing results. Lets call it what it is.

**[Inappropriate content hidden - Community Center Guidelines]

[Gordon0]

>>You might actually one day have little gordons with male pattern baldness already at age 7 running around to take care of, and not have to spend so much time dissing people on the forums here<<

Witty words, @Jeremy318, you should try stand-up. As for me, I'm married, to a bloke, so no little Gordons (with or without male-pattern baldness) anytime soon.

[Huma0]

Wow @Jeremy318, you sound just delightful! If your reviews hadn't been enough to put me off (which they are), your rant above would have done the trick. I think your host definitely dodged a bullet there and him offering to give you a full refund doesn't mean you are right. Often hosts do this because they realise that it is better to take the financial loss than host someone like you.

Rather than being rude to @Sarah977, who is a very experienced, knowledgable and wise host, maybe stop ranting for a second to actually listen to what she is saying, or search this community forum for the topic to find proof of what she is saying.

Airbnb introduced this silly tool where guests can select check in slots which have NOTHING to do with the check in window the host has selected. Many hosts have complained about this. Clearly it's a recipe for disaster. The host selects the check in window which is then clearly posted on their listing (did you even bother to check that by the way), but then Airbnb gives the guest the impression that they can just check in anytime until 2am, which is not true. It's Airbnb's mistake, not the host's, so of course Airbnb are going to try to placate you with a refund, especially when the host is willing to issue the refund in order to be done with you and your nonsense. Also, you were just silly to do the charge back when Airbnb had already agreed to the refund, even if it was taking longer than expected. You've just created further problems for yourself.

I host hundreds of people every year so I think I'm pretty accepting, but if you were able to instant book my place, which I doubt judging by your reviews, I would be straight on the phone to Airbnb to get them to cancel it, which I can 100% guarantee you they would, because you are not the type of guest most people would want in their property. Wake up to yourself. Hosts in general are very generous in their reviews of guests and are usually reluctant to leave a bad one, so if so many hosts have negatively reviewed you, it is because you are a BAD guest. You should not be on this platform.

[Huma0]

PS @Jeremy318 your explanation for having so many bad reviews was that the hosts left them because they were expecting a bad review from you. According to that logic, that meant you were going to leave a bad review for most of the places you stayed at? Interesting... Why is that I wonder? Could it be that you, as others have suggested, are entitled?

Or, maybe you are right about everything (and the hosts made up all the stuff about blood on the sheets, syringes etc. etc.) but just really inept at choosing a good Airbnb. Sounds really plausible. Not.

[Sarah977]

@Jeremy318  All you just did here is re-inforce the impression you made the first time and ramped up that bad impression you made. Yes, there is a glitch with Airbnb showing guests check-in time options that the host hasn't selected. It has been reported here from distressed hosts who were taken by surprise.

Booking a place and expecting to get into it instantly because "my girlfriend wants an Airbnb" is an entitled and self-centered idea.

No, being refunded and getting a credit doesn't mean you were right. Airbnb placates guests to the hosts' detriment even when the guest has been the one at fault. Guest fees line Airbnb coffers, it's not hard to figure out why they do this. 

[David-and-Fiona0]

This is where the Airbnb system works well. I would read your reviews and wouldn’t let you set foot in my listing. At some point in life you need to take responsibility for your own actions. If you are being poorly reviewed by hosts there is a reason for it.....you. 

[Olivier291]

@Jeremy318 ,

It is perhaps a silly question but did you go through the refund process using the link provided in the automated email received to ask for a full refund instead of a fund transfer to a new reservation?

Usually is these situation the initial amount is never automatically refunded: a credit of 10% of the initial amount is issued and money is kept by Airbnb for a new reservation unless you formally ask for a refund through your Airbnb account (Trip > Itinerary > Help > refund process > ask for the total refund to be charged back).

Anyway same day reservation & check-in are always nothing but trouble as the system is not designed to deal with and theses reservation are in a loophole regarding confirmation, payments and refund process.