Thank you so much for your response. I know exactly what discounts I placed on my account. $125 per day would come out to $3625 a month which would have been 2 1/2 times the going rate for a furnished monthly rental. So I took this into consideration and that’s why it’s a random percentage. We have a lot of out of town customers who do more monthly rentals then daily. Also being new to this community I thought offering the 20% would be helpful like they said so we can get our ratings. If the system did the math correctly the customer signed up for the monthly special rate $1506 (/$52 a day when booking 28 days or more) and then she would have also gotten a 20% discount for being one of the first 3 to book with us which 20% of $1506 is $301. So now her total would be $1206 give or take a couple dollars if Airbnb adds taxes and fees.
I SPOKE WITH 3 managers/supervisors and this is what I was told!!! Even though they provide this monthly price change for us to offer and my customer selected that the system doesn’t recognize those rates and it only sees the nightly rate. So they take the 20% off the total “day rate” first. 20% of $3625 is $725 right off the top! Then they make this my “new monthly rate”! $2900 (and now my daily rate has been changed to $100 a day without the monthly discount I configured on the price of $125) then they take the 63% of $2900=$$1827 ($2900-$1827=$1073)
this is the way they explained it to me but the numbers still don’t match up. I would even be fine with $1073 but they came up with $616. And the supervisor told me this has happened a lot and no he couldn’t provide me with any paperwork showing that they told hosts they would be calculating it this way. (Because it says 20% off your first stay and nothing else!) He said they have told upper management about the problem often but they would have to rewrite the program because the system just “assumes” it will be on the nightly rate even if a customer picks a weekly or monthly rate package. He told me the only way to get anyone to listen was to write on the feedback page because upper management reads the comments. They know about the glitch and it’s been happening since at least 2016 that I saw and no one has done anything to correct the situation. Their solution was for me to “cancel” my reservation and they won’t let her negatively effect my rating on my page! How is that acceptable? I’m not doing that to a customer because they choose to not correct a system error. Even more it shows the correct pricing on my app and I had to call back again and have them remove the 20% off coupon because it wouldn’t even give me the option to delete it. I can’t believe they would tell me cancel this customers trip! So unprofessional
If someone can can explain their math and how they got $616 for 29 nights that would be awesome!
But to respond to your comment, I’m new to this app yes but not the business, rentals, housing, percentages as well as bookkeeping. So the 63% isn’t a random number it was worked out mathematically. (And also configured with that 20% in mind) I do appreciate the time you took to comment but if was not a mistake on my part and if you search this situation sadly I’m not the only one who has been greatly effected by this apps program “assuming” its a nightly rate reservation and not recognizing the monthly rate discount they have created for hosts to offer customers!
If anyone else has had this happen to them please let me know!
