Hi,
I had to guests that they stayed with me for 9 nights; during their stay they were breaking the rules, such as the kitchen is not provided in my listing but they were using it for 3 days for cooking and everything, then I asked them please follow the house rules. he let the kitchen so dirty after I asked them. moreover, when they left I found a glass and soap dish in bathroom broken and they have split some oily liquid on bed. the 4 layers of sheets have a big stain now that not going away with professional cleaning. and also the mattress has a very big yellow stain with the same oily liquid! the room was left dirty not in a normal way, it seems they have done it on purpose! they were also throwing away trashes in the common space of condominium! and also in the food garbage they were throwing glass, bottles, plastics and ... in the principal trash cans of condominium! the building administration took photos and sent to me, and asked me to pay penalties for that!!! even when I asked them to not do it again, they did the day after again!!!
I texted him and sent him photos and asked him if could tell me what was the liquid split on bed, and he said I do not know what are you talking about! I send him the photos of broken stuffs he said again I don't know what they are!!!
How is it possible? he is also a host in UK and he has 3 listings! apparently he is superhost too !!!
I asked for reimbursement of the damages he did and he denied it and ignored again! and he left me a review !!!
I am a superhost and my listing as not a listing just for business purpose, I meet people, make friends and enjoy the community!!!
I am trying to manage the problem of reimbursement with airbnb and I have photos of everything, however they are really slow these days and have not responded me yet!
on the other hand, I really do not know what should I do with the review he left me! is there any policy on airbnb to measure the truthfully of reviews?
for example a guest who damaged your amenities and you ask reimbursement he would obviously write you sth. that could not show the reallity! specially when he is ignoring the fault! since he is a host too, he is abusing his knowing of airbnb to travel on community and making this harmful experience to another host!