"Awaiting for payment" status not changing

[Maria1348]

Hello,

I requested a night and got accepted. The payment didn't go through because I had set a withdrawal limit in my bank account. After I noticed this I fixed the limit but the status of the payment is still "Awaiting for payment". I removed my credit card details and uploaded them again but nothing changed.

How should I proceed? Should I just remove the request and then request again?

Thanks!

[Alice-and-Jeff0 · Accepted solution]

@Maria1348 - no.  If your reservation was accepted, you would be cancelling, not "withdrawing".  

https://www.airbnb.com/help/article/234/i-m-a-guest--how-do-i-check-the-status-of-my-reservation

https://www.airbnb.com/help/article/363/what-does-each-reservation-status-mean

https://www.airbnb.com/help/article/1372/can-i-change-my-payment-method-for-a-confirmed-reservation?...

You will probably need to contact Airbnb directly to resolve this.  Use the Tips and Tutorials Discussion Room here in the Community Center to find all the ways you can contact Airbnb.  

[Marzena4]

Hi @Maria1348. Be careful with handling this situation - if Airbnb tell you to cancel, you will lose some money. 

And what's more, if there is an issue with payment on the card holder's side, the whole transaction has to be repeated. The question is how your bank views such cases. Most banks would classify it as a fraud - unauthorised usage of a card entered for another transaction. Each usage of a saved card requires confirmation from the card holder. So if Airbnb are able to generate a new payment link, it would save you some money.

[Robert973]

There's a problem that comes up frequently, where a potential Guest books a room, but does not have a valid form of payment. When this happens, AIRBNB's current policy allows the potential Guest to block the dates of the Host's calendar without offering a good faith payment that complies with the Cancelation Policy. They can hold dates and block up the calendar, right up to the Check-in date, EVEN LATE IN THE DAY WELL AFTER CHECK-IN TIME, and then, suddenly cancel without any consequences. Normally, they should lose their first day's payment and half of the following days, but it's a loophole that can be used to avoid any loss in accordance with the Cancelation Policy. This frequent scenario causes harm to the Host, whose calendar was blocked by the potential Guest without any responsibility or loss. I believe AIRBNB should never accept any reservation without payment, or at least, never do so within the 5-day period immediately before the Check-in time. This would comply with the Cancelation Policy and protect the Hosts from such abuse and harm. I hope they'll consider adjusting the Policy, as such.