refund rules

[Ignacio465]

It looks like AB&B grants the owner all refund rules implemented by them.  This is a regulated business not a maffia place where the owners can set the rules at their leisure.  If AB&B is allowing such behavior it is time not to use AB&B anymore. AB&B must protect the user community and not scrupulous owners.  It is sad where this organization has gone.  

[Lorna170]

@Ignacio465   AirBnB is in charge of the refund and cancellation rules.  Owners can only choose from the rules that AirBnB gives a list of, and these are clearly stated on the website when a guest books a particular property.  Guests can choose to stay with hosts that have lax rules, moderate rules or strict rules. Read the rules.  If you want a discount at booking, you may not get a refund if you cancel.  If you want to be able to cancel last minute, find the property with those rules.

There are plenty of hosts on this forum that have had a guest refunded by AirBnB even when they stayed for the ENTIRE booking.  Learn from your (apparent) mistake in booking a non-refundable property.  Read the rules and know what you are agreeing to.

Not all owners are scrupulous, just as not all guests are exemplary.

[Mark116]

@Ignacio465  The rules on cancellation and refund are available for guests to see before they book.  Airbnb's are not hotels, hosts don't have a few dozen other units and are not making profit on volume, which is why the cancellation rules are more strict.  Nothing to do with the mafia and nothing unscrupulous about it.  You know the old saying:  buyer beware.

[Enri1804]

@Ignacio465 Could you tell us if something happened to you as a guest? The cancellation policies are set and readable before a stay. The Hosts rules are usually set prior as well. 

[Ignacio465]

Thanks for your email.  Certainly, the owner sets the rules and the customer has the right to dispute the charges when the property does not provides the comfort and wellbeing expected.  Now if your mission is the owner's satisfaction rather than the guest one then you should get a job someplace else and in another country. Our business style in America is the customer's satisfaction, and please do not forget that the customer pays your salary not the owner.  

[Enri1804]

Ok @Ignacio465 you still haven’t told me anything that would require a refund, even though I asked. Maybe that’s why you didn’t get one. Like you stated in the beginning this industry is (at least somewhat) regulated, and the regulations that I (personally) have to go by (in America since you mentioned it) is a rental agreement and the AirBnB Terms of Service, and no discrimination. For instance, I’m required to provide a safe habitable property. I’m not required that it be “comfortable”. The good hosts on here want to provide it though, and all listings descriptions should align with what you rent. I was trying to help your issue, but your response leads me to believe you complained about nothing specific to a host to try to get a free stay or discount afterwards. If I’m mistaken, and you want specific help tell us actual facts. PS. No customers pay me a salary. 

[Ignacio465]

Oh well thanks for your kind message and for the remark "but your response leads me to believe you complained about nothing specific to a host to try to get a free stay or discount"  

You are a very disrespectable and a despicable person. And I will not waste my time speaking with you.  Perhaps you need to be retrained in customer service skills and learn how to treat customers.  And yes, it is us the customers who pay your salary.   

[Enri1804]

@Ignacio465 you a should not be on this board. You fail to even realize who you are communicating with. I do not work in customer service. I own a home and hope people like you never come near it.

[Lorna170]

@Ignacio465   This forum is for owners and guests.  The people who are responding to your message are not employees of Airbnb but owners of properties that are advertised for rental on the Airbnb website. It appears that you have a problem with a host.  We can only sympathize and recommend a possible course of action.  We are not Airbnb customer service. 

[Sybe]

@Ignacio465 as @Lorna170 mentioned, the Community Center is a place where Airbnb users, both Hosts and guests, help each other with any questions or issues they may have. This is separate from Customer Services though, so if you need help with your refund or you want to provide feedback about this, I recommend getting in touch with CS or filling out the Feedback Form.

Honest and critical discussions are welcome on the CC, and we know there can be a lot of differing opinions and perspectives making conversations all the more interesting. That being said, we must all make sure that we remain respectful of each other, constructive in our feedback and keep the Community Guidelines in mind when posting.

Thanks,

Sybe