refund

[Adam63]

I've asked a host for a refund. He's not responding. Is there any dispute resoltuion process?

I can't find a link on any page, anywhere that offers any kind of "resolution center"

[Adam63]

[Inappropriate Content]

[Lizzie]

Hello @Adam63,

My name is Lizzie and I am the Online Community Manager here.

I just want to step in, I understand you are feeling frustrated, but I feel it is starting to getting rather personal.

The majority of people here in the CC are fellow hosts and as it is for community discussion is not managed by any of the Support Team. Everyone is volunteering their time and are here optionally, therefore it is up to them whether they reply or get involved in any questions/discussions post. We are part of a community and we try to support one another along the way and even when we have different opinions we remain respectful of one another. (More information on this can be found in this post)

Clare has provided multiple responses to you, including the direct link and further details on how to reach the Resolution Center from your account. It is clear that she was trying to help you. However, I believe from your post overall you are frustated with the process of actioning a refund via your account. If this is the case, and you feel this needs to be improved, I would really recommend you formatting any idea suggestions to the Host Voice board in the CC, as the most popular ideas will be passed over to the product team to look at. You can also gather more support around it this way.

To add, you can contact Support and here in the CC we have a great amount of information on the different ways to directly reach the Support Team, one of the best is this Community Contact guide (created by a host here), which includes a phone number from Australia.

In terms of the Resolution Center. The way it works is that when you submit a request, on many occasions it can be settled between the guest and the host without involvement from Airbnb, however if there is no answer or agreement within 72 hours you can then involve Airbnb and then a specific team will follow up. Due to the complexity of a case, this can depend on the length of time it takes. So I am not sure if you have a pending case open, but a team will be looking in to it. This is outlined in the article in the Airbnb Help Center:

I hope this is helpful. I am going to close this thread here as I feel it is veering off-topic. I am sorry to hear you had an unpleasant stay and really hope you get this resolved shortly.

Thanks,

Lizzie