refund!

refund!

Hi, We had a guest stay and had airconditioning issues in the apartment that couldn't be resolved immediately due to an island location. We have agreed on a parcial refund with the guest however not sure how I can get the guest this aamount back to him??  Any assistance would be much appreciated!, Regards, Glenn.

1 Reply 1
Janice1
Level 6
Tamaterau, New Zealand

@Glenn10

 

I recommend reporting your issue through the airbnb resolutions centre.

 

If you find the particular booking under "your reservations" you can click on "report the problem".  Or else there is a phone number for airbnb at the bottom of the guest itinerary.  Reach this by clicking on the "print confirmation".

 

Regards

 

Janice