reimbursement

Isabella70
Level 1
Thousand Oaks, CA

reimbursement

I hope someone can help.

 

1 - Is there a way to contact airbnb direct to ask a question?

2 - I had a guest book for 1 month.  Their job completed early, so I am reimbursing for the difference.  

 - The month payment was received in full into my bank account

 - When I adjusted the check-out date on Airbnb, they noted the adjustment but only listed a rent fee and their service fee.  They did not calculate cleaning fee.  So, the amount that should have been paid was actually less than what is owed.

 - How do I reimburse my guest the difference?  Does Airbnb take out of my account?  Do I send them money via my credit card thru the Resolution Center?  

 

 

Note:  I have reimbursed before. The 1st time, Airbnb credit my account and adjusted on the next renter.  The second time, I paid out using my credit card and it did not get noted on Airbnb...why?  My rental fees are scewed now because of inaccurate bookkeeping.  Help!

 

Thank you!!

2 Replies 2
Renato13
Level 2
L'Isle-d'Abeau, France

Hello, the only thing to do when you have to modify something is to call airbnb and explain the fact. Don't do that yourself via the system! And never send money outside airbnb!

 

 

Gerie1
Level 1
Thousand Oaks, CA

Hi

How do I get a service fee reinbursement from airbnb  at a place I never stayed

Thanks Gerie