removing cleaning charge

Answered!
Kathleen441
Level 2
Ontario, Canada

removing cleaning charge

Why can't I remove  the cleaning charge on a confirmed reservation

 

1 Best Answer
Roberta2
Level 10
London, United Kingdom

Hi @Kathleen441 

You can not remove it because the booking is confirmed and the money is already with Airbnb.

You can, if you wish, send the money back to the client - but I would wait until after the booking is completed - if you send it now, and the guest cancel the booking in a few days, he will get the money twice.

Just as a FYI, you cannot add a service fee after a booking is confirmed as well. This is also because Airbnb assumes that the client agreed with the amount, and extra charges after that at not allowed 

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1 Reply 1
Roberta2
Level 10
London, United Kingdom

Hi @Kathleen441 

You can not remove it because the booking is confirmed and the money is already with Airbnb.

You can, if you wish, send the money back to the client - but I would wait until after the booking is completed - if you send it now, and the guest cancel the booking in a few days, he will get the money twice.

Just as a FYI, you cannot add a service fee after a booking is confirmed as well. This is also because Airbnb assumes that the client agreed with the amount, and extra charges after that at not allowed