Hello @Sarah3674,
Further to what @Ricardo85 kindly shared here, I just wanted to also provide you with an update. I've shared this in a couple of other discussions here in the CC, so sorry if you have seen this already.
To confirm, there was a technical bug that impacted a small number of hosts and guests on November 11, 2020. The bug has been resolved and accounts have been restored, but we know that some hosts might have had cancelled bookings as a result.
Our community support team has been working with impacted hosts and guests to make it right and is standing by to help those that are still having issues. If you haven't heard from them already, you will be contacted soon, but if you have worries I would also recommend contacting our support team directly and they will be able to help.
I am keeping a close eye on this, so do keep me posted and I hope this will all be resolved shortly.
Thank you,
Lizzie
(@Sarah977 FYI, Mirco and Jasmin I mentioned you in another thread)
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.