response rate

[Mic0]

I have responded to all of my enquiries within 24 hours but I did not realise that I needed to accept or pre-approve etc within this time framce as well.

Now I have had two seperate issues that have impacted on my response rate.  

First, I responded to an enquiry via my iphone app.  When I looked at my account on my compter because I had a phone notification reminding me to respond i saw that there was no evidence of my response in the app???

Also, I have only been recieving text notifications for SOME enquiries not others.

Can anyone help?  I cant even find a way to complain to airbnb!

[Luis-and-Tati0]

Hi @Mic0

Yes, you need to pre approve or decline your guest in 24 hours....
Notifications can be an issue... I'm no getting notified on my Android App for about 5 days now... I receive about 15-25 notifications from Airbnb everyday... The Iphone app is working fine for my wife...

On my Android phone I'm relying on my emails to respond to the notifications... it's a pain in the A** but we got to do it...

You can contact Airbnb support on Twitter @AirbnbHelp or you can call them
United Kingdom +44 203 318 1111

I have been compling for days and no luck yet...

Luis