@Hideout0 sorry to hear that, my little advice after looking at ur listing, it is a beautiful listing, and some international traveller can be clueless.
My advice is to put in big capital and pictures also if u can of anything some foreign guests could be scared of or worried about. Don't portray too perfect listing.
You will probably lose some guests, but at least all guests who will book will be aware of what to expect.
It is difficult to host international guests, as some of them have never travelled outside their own country and are clueless about the basic of the country/region there are visiting.
In Europe I used to have 1 listing with stairs and apartment was on the top floor and building was very old, with old fashion door system so he could be difficult for Non-European guests, but the location was 1 of the best.
So i use Scary and Big Capital letter, to describe the stairs I would stay,
DONT BOOK THIS PROPERTY IF U CANNOT WALK to 4TH FLOOR STAIRS WITH HEAVY LUGGAGE
DO NOT BOOK THIS PROPERTY IF YOU ARE SENSITIVE TO NOISE ECT...
AND LAST, THIS IS AN OLD BUILDING IF U ARE LOOKING FOR NEW BUILDING THIS IS NOT FOR YOU
This flat was always booked and I stopped having complained from North American guests as I spelt it out what was wrong, so they could never complain that the info was missing or misleading.
Wish you best of luck with ur listing, and try to call CS in hope u will get someone who is well travelled and can understand, having a home in the forest is not having a house in the countryside.