star ratings

Trish5
Level 1
St Kilda, Australia

star ratings

Can anyone explain the following to me: we had guests who gave us 5 starts for all categories, yet their overall rating was reflected as 4 stars?

1 Reply 1
Letti0
Level 10
Atascosa, TX

@Trish5  This happens a lot. Maybe the weather was bad, maybe they didn't enjoy the site or they may be the type that never give a five * to anyone. It just is what it is. I would contact them and as what can you do to make it a five * and see if they give you any feedback.