suspucious payment

in
Los Angeles, CA
Level 1
109 Views

Hello Dear,

 
AIRBNB * **
 
Above reservation is not related to me. However the payment has just been gotten from my credit card about 4 pm . It is a suspicious payment, Could you please cancel this reservation and help me to get back my money ? 
 
Best regards

**[Reservation number hidden - Community Center Guidelines]

2 Replies

Re: suspucious payment

in
Sayulita, Mexico
Level 10

@Hasan79  You need to contact Airbnb customer service. This is a discussion forum for hosts and guests- no one here has access to your account.

 

If you haven't already, also contact your credit card company to report a fraudulent charge and see if they can reverse the payment.

Re: suspucious payment

in
Paris, France
Level 10

Hi @Hasan79 

Call Airbnb directly at +1-844-234-2500.

 

Log in and contact Airbnb

https://www.airbnb.com/help/home

 

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/td-p/16165

Dale and Dan
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