threatning to leave bad feedback if i do not refund in excess of the moderate cancelation policy

[Mrs--Gabriella0]

guest is threatnening to leave bad feedback if i do not refund her in excess of the moderate cancelation policy. she got her partical refund, the case is closed, but she can still leave bad feed back and is threatneing to do so. "I never received your 50% back. Your room was a bunker in a basement. " its not even true, its not a bunker, it has english windows and for the last 5 years all guests have loved it.  

i worked hard for 5 years to urn all my praising testimonies,  what am i going to do?

should i notify airbnb?

[Marit-Anne0]

@Mrs--Gabriella0

Since we are talking about a cancellation, did the guests stay at all ? If they did not stay, they may not leave a review.

If they send threatening messages, you should flag them (there is a little flag in the top right corner).

[Mrs--Gabriella0]

thank you

[Mrs--Gabriella0]

i cant find the flag, can you please specify? thanks a lot