trying to get to the community section via the Airbnb app is not possible

[Annette33]

so this is what I have been getting for the last 3-4 days when I'm trying to get here on the Airbnb app. all other Airbnb sections work fine on the app. 

so i have to get here via the web site. anybody else having this problem? 

[Lizzie]

Hey @Annette33,

Thanks so much for highlight this. This shouldn't be appearing like this and I'm not aware of any maintenance that is happening so I will raise this with our tech team and hopefully they will get this back up and running as soon as possible. 

Thanks again, I will keep you posted. 🙂

Lizzie

[Melanie33]

I have been getting this for about a week on Chrome but no problem on Firefox.

Mel

[Lizzie]

Hello @Annette33 and @Melanie33,

Thanks again for highlighting this. In terms of the app can you check and see if this is working for you now. We have checked and it is working for us, so fingers crossed. 🙂

Thanks,

Lizzie 

[Annette33]

Yes, @Lizzie , it is working fine now. Thank you! But what about the other issue, of not being able anymore to connect to other hosts/guests profile and listing?? I am truly handicapped to give out decent advice when I am not able to see someone's listings first. One moderator said a few weeks ago that it was a glitch in the system, but really : it shouldn't take that long to correct! Any updates?

[Lizzie]

Hello @Annette33,

Thank you so much for the update, I am pleased to hear it is back up and running now. 🙂

In terms of the 'View Profile' link connecting from the CC to a host's Airbnb profile. I know this is a really important feature to you and your fellow community members here. To provide a little more information on this, presently the Community Center Tech Team are working on improvements and enhancements to certain areas of the CC, which is fantastic. However, what is not so fantastic is that as part of this, it does result in some slight distruption to features relating to these areas. I do hope this these will be very rare though. I know this is frustrating and as Kirstie mentioned before this is a glitch, but please believe me we are working with the tech team to get this back up and running as soon as it is possible to do so. Plus, I hope it will be reassuring to know that in spite of this there is a good and positive reason behind why this is happening. 

We will continue to keep you updated on this, so I hope to be able to give you some good news soon. 🙂

Also, thanks again for letting me know about any strange things going on, it is super helpful.

Thanks,

Lizzie