trying to talk to someone real of Headquarters of Airbnb

[Marianna53]

Hi there

I am a host and a traveller. This time I have booked a nice little sleep out in Melbourne.

I booked online and I had trouble with the online payments. When I submitted the payment button, I got a message to "due to internet problems", I had to resubmit again. This happened 2 x . Finally the payments went through but to my ashtonishment, Visa charged me 2 x too much. I saw 3 payments went through, all of the same amount. One of them was the amount for the 5 days I was going to stay there. The other 2 amounts are problaby the resubmitted ones.

I am trying to find an email address so I can alert the HQ that they have received too much money from me. I have cancelled the stay and received a refund of the original amount but not the doubling up amount.

Is there an email address? I tried to phone them but that took forever. I haven't got all day to listnen to music. There  MUST BE an email addrees that I can use. To be sent to the same page over and over again( help center) is not helpful!!

GIVE ME AN EMAIL ADDRESS SO I CVAN SEND THEM PROOF OF THE DOUBLE UP PAYMENT.

Thanks everyone.

[Gerry-And-Rashid0]

@Marianna53

Unfortunately AirBnB customer services is almost impossble to get hold of - best to speak to your credit card company or bank - they should be able to see that it's 3 payments of same amount and refund you two of them immediately.

[Marianna53]

Thanks Gerry, I think that's what I am going to do.

It's a shame that customer service is so bad with Airbnb. They are so keen to haunt you when you are thinking of hosting but then when you are a treveller, they let you down. Hmmm. Thanks for your reply. Definitely will have to do that.

Cheers, Marianna.