un'ospite che doveva arrivare adesso, mi ha comunicato ora che ha perso il volo,

Answered!
Lorenza60
Level 1
Verona, Italy

un'ospite che doveva arrivare adesso, mi ha comunicato ora che ha perso il volo,

riceverò lo stesso il mio compenso visto che mi ha tenuto bloccata la prenotazione? 

Top Answer
Emiel1
Level 10
Leeuwarden, The Netherlands

Google translates:

a guest that was supposed to arrive now, he told me now that he lost his flight,
will I receive the same amount of my fee as it has blocked my booking?

 

Your question is confusing me. If the reservation is cancelled, you will receive what is dictated by the cancellation policy attached. If the reservation is not (and will not be) cancelled, you will receive full amount (same if guest showed up).

 

Please note there is also a community for Italian language:

https://community.withairbnb.com/t5/Community-Center-IT/ct-p/community-center-it

 

Best regards,

Emiel

 

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2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

Google translates:

a guest that was supposed to arrive now, he told me now that he lost his flight,
will I receive the same amount of my fee as it has blocked my booking?

 

Your question is confusing me. If the reservation is cancelled, you will receive what is dictated by the cancellation policy attached. If the reservation is not (and will not be) cancelled, you will receive full amount (same if guest showed up).

 

Please note there is also a community for Italian language:

https://community.withairbnb.com/t5/Community-Center-IT/ct-p/community-center-it

 

Best regards,

Emiel

 

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Lorenza60,

 

Welcome to the English speaking Community Center. 

 

As Emiel mentioned, you can find the Italian speaking community >here<. 

 

Clicca >qui< per visitare la comunità di lingua italiana. 

 

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