unable to access Dec. 2017 and beyond calendar

[Jim-And-Signe0]

Just listed our first property and are Airbnb novices.  We have not been able to access our calendar beyond November 2017.   We need to price our ski season rates and cannot do so if we cannot access our Dec. and beyond calendar.  We already have an issue with a potential guest who wants a holiday time period at the current low summer rate.  

Question: How do we access our calendar beyond Nov. 2017?  What has caused this problem?

Thanks,

Jim 

[Marzena4]

 @Jim-And-Signe0 Did you check in: Listings/Availability/Reservation preferences/Booking window (Edit button) how much time "into the future" is set there? 8+3=11, so to me it looks like you've got 3 months into the future there.

[Jim-And-Signe0]

Thanks so much!  As I said, we are novices (and maybe a little old).

Jim

[Jim-And-Signe0]

We went through the steps and changed to allow bookings farther into the future but to no avail.

[Jeff158 · Accepted solution]

Hi @Jim-And-Signe0

Its open when I look at your calender, you have a few dates in Jan/Feb that are blocked out.

[Jim-And-Signe0]

Jeff, thank you for that information.  Interesting: when I go to the calendar and click through the months, at Dec and beyond, the message, "Sorry, something went wrong.  Please refresh the page and try again.  We were unable to load this data. Please try again."

When selecting the arrow that lists many months, when cursor gets to Dec and beyond, the red circle with the slash appears.  Any other suggestions?

Thanks,

Jim

[Jim-And-Signe0]

When I select the option to show a full year, all months come into view.  However when I click on Dec. and beyond in order to set prices, the same "unable" message appears.

Jim

[Jim-And-Signe0]

Still unable to access calendar beyond Nov. 2017.  Can someone refer us to an Airbnb help desk/person?

Thank you,

Jim

[Marzena4]

@Jim-And-Signe0 Are you sure that the calendar beyond November is unavailable? I tried setting some dates for a booking of your listing and everything seems to be right.

I noticed that for some settings to apply the changes it takes to log out and then in because airbnb sends an email which asks you whether you have changed anything on your account (it's a security measure).

[Jim-And-Signe0]

Marzena,

That must be the key as I now have access to those months.  Thanks so much!

Jim