one of our two identical airbnb's were taken off line instantly due to a guests making a complaint after 70 + 5 star ratings. living in the woods isn't for everyone!
Their complaint was due to child safety with a balcony bedroom. All issues fixed although I suspect the guests caused the issue and not the previous as also pots and pans and a duvet quilt disappeared.
I took new pictures and published and changed wording saying balcony bedroom, caution with children, child gate available etc in several places on our profile.
I questioned why if its a child safety issue that they canceled our adult guests. I asked to be re listed.
no reply. over 1 month with no listing.
Is there a contact number for an Australian department to get this sorted and make a complaint and not have to go through India where the staff at Airbnb don't give a **bleep**?