hi @Helen3 ..could you tell me how to reach CS and to get the reply..? i send message few times already in few days and they are not replying..they also not saying the case close. normally they will ask if i still need help before ending topic..or should i wait for a week ?
called them twice and twice the team just said that they will come back..but now is more than 48 hours.
additional info..am hosting in an island called bali in indonesia. in the island, we still have big number of tourist who decided not to go home yet. so i am getting booking from people all over the world and they can check in without any issue since they are near by/in the island.
but with this specific guest i have issue, she is listed as canadian and living somewhere in east europe.it seems airbnb want me to know where about the guest is..? don't you think a bit too much..