we didn't receive the money till now

[Arie1]

Dear Airbnb,

Please check this transaction because we didn't receive the money till now.

07/18/2017 Payout Transfer to Account *****1428 Rp2904741.00

07/18/2017 Reservation Jul 17 - 19, 2017 [Personal information hidden]
승후 박
Villa 1BR Private Pool - Ubud area Rp2904741.00 07/16/2017 Payout Transfer to Account *****1428 Rp17822665.00

07/16/2017 Reservation Jul 15 - 17, 2017 [Personal information hidden]
[Personal information hidden]
Private Pool & Beach 2BR-AYANA Jimbaran Rp10260849.00 07/16/2017 Reservation Jul 15 - 21, 2017[Personal information hidden]
[Personal information hidden]
Villa 1BR Private Pool-Rice Fields Rp7561816.00

[Marzena4]

Hi @Arie1. The first two reservations seem to have been paid - did you receive the money? Note-> Payout Transfer to Account *****

The other two seem not to have corresponding notifications of the money sent. You should contact airbnb directly. Go to tweeter or report it as a bug -> https://www.airbnb.com/help/feedback

[Arie1]

Hi Marzena,

Thank yor for your reply

Please let me know the email address for contact Airbnb directly

Looking forward to hearing from you soon

Thank you