website issues

[Kate7]

I find the website extremely difficult to use.  I also contantly get emails from airbnb requesting that I let the guest know what I have decided about their inquiry.  I have already responded to the guest and answered their questions or have asked them questions.  The guest has not returned my email.....why would this affect my rating to reponsiveness?

Thanks.

[Fiona-and-Michael0]

I have pressed the wrong button and declined an offer to which I was tryin (unsuccessfully) to make a Special Offer which we had agreed by message.  I am now unable to contact the guest to continue the transaction. 

a.  How can I now reopen the transaction

b.  How do I make the "dates" boxes in the Special Offer panel work.  I am unable to make the "In" calendar move on from January despite using the arrow.

c.  Why is there no telephone help desk?????  As a self-catering establishment owner I find the airbnb booking system, opaque, confusing, very difficult to use, unhelpful and totally exasperating.