Sorry for all of the typos. Another suggestion: allow us to please edit our posts so we can correct typos!
ok same post again, typos corrected:
Smart pricing is still a big failure.
Your system fails to take into consideration that some AirBnB listings are much nicer than others and therefore should be priced higher.
Your Reviews system still leaves a lot too be desired even after your recent change. AirBnB Feedback requires two modifications in order to improve for everyone’s benefit:
1. PROBLEM:
Some guests go above and beyond to write an exquisitely useful review but these get immediately lost and buried beneath guests in a rush who just say, “great stay!” which really helps nobody.
SOLUTION: Allow us to highlight and pin great reviews to the top of Reviews section!
These "Pinned Reviews" would include extraordinary, well detailed feedback from user, i.e.: our “Top 2 Reviews” where a guest really took the effort to be thorough and help other guests understand what experience at our home feels like.
2. PROBLEM:
Airbnb needs filter system for really nasty, negative outlier reviews.
Example 1: bad reviews problematic guests with psychiatric issues who violate boundaries.
Example 2: retaliatory bad reviews because guest violated house rules, caused damage, or intend to preemptively counter negative review they expect for their bad behavior.
SOLUTION: Allow us to delete maximum of 1-2 reviews per year, perhaps based on occupancy.
I had someone mentally ill violate my boundaries, upset that she wasn’t invited to my dinner and movie so she wrote a nasty review, texted me many pages of text messages on my cell and that’s just unfair even though I’m forced to write an explanation.
PROBLEM: biggest complaint: AirBnB's serious mistake deliberately concealing user photos before booking.
The reason for the change is admirable in its intention: to prevent racial discrimination by racist hosts. Great goal! Unfortunately, this has a very serious and undesirable problem it causes.
REASONS TO BRING BACK GUEST PHOTOS PRE-BOOKING:
1. It's an unfair inequity and double standard. Guests can always see our photos before booking. It's not equal (equitable) if we cannot see theirs.
2. It makes it impossible to catch users who are mean, hateful, unhygienic, immature, or unsavory... qualities of which are usually apparent in photos.
3. People who think it appropriate to post an unhappy looking, mean faced photo of themselves are almost always mean, anti-social or disturbed.
4. People whose photo shows them smoking a bong or beer bong are almost always dangerously immature and demonstrate bad judgement in our homes.
5. If someone is racist and would judge me by my color, I wouldn’t feel safe staying with that person in the first place. Let them see my face and race so that if they’re racist I don’t wind up there!
6. Unfortunately, racist people never admit it on their profile so the photo WAS an excellent protection.
SOLUTION: The photo is such an easy deterrent and protection, desperately important before booking.
As hosts, we are inviting a complete stranger into our own home, sleeping in the next room, so we want to know as much about them as possible and that means at least we can see if their photos reveal an angry, disturbed individual, alcoholic or drug addict.
We’re Hosts not Guinea pigs 😉