Question 1: What is Airbnb doing to protect hosts from bad guests?
We understand how important it is for you to feel a real sense of safety when hosting in your space. You want Airbnb to help prevent things from going wrong and to be there in the rare but unfortunate moments when they do.
Next year, we'll be ramping up our commitment to guest standards on Airbnb. We recently announced our new Guest Standards Policy, which will introduce a system for tracking and removing bad guests from the platform over time. When a guest fails to meet one of the standards outlined in the policy, they'll receive a warning. If the behavior continues, it could lead to suspension or removal from the platform.
These guest standards build upon existing policies we already have in place to address the more serious trust and safety issues that result in immediate removal from the platform. We're enhancing our system to better monitor guests who engage in less serious misconduct, so that we can educate these guests and take appropriate action if they don't correct their behavior.