You do everything you can, provide new sheets, clean towels, natural shampoo, soap and conditioner, clean room \house, entertainment like TV with Netflix & Amazon Prime, provide tablet or laptop, mini swamp cooler, lava lamp, iron, hairdryer, landry, breakfast, snacks, free show and concert tickets, be a free city guide, 24\7 answer questions and give advices - and in result get review worse than host, who not even bother to provide a towels? Does that happened to you?
Its can make any host upset.
Why don't add to review about host question like "Did host something special for you?" so at least host will get few points from Airbnb for what he does, because some guests don't bother themselves to even say "Thanks"....
I have few guests, who book a room for 4 people, pay $35 total for all, get a free show tickets with $100 + value... and leave review like "Can be better" and in improvements recommendation to make room completely soundproof, I guess so they can watch TV on high all night long and partying - they did it anyway, but they don't want to feel guilty for doing that, I guess.
Surprisingly, after I add Security Deposit, (which works more like warning & repellant for bad guests than like real help) quality of guests slightly improved, but still there some folks who want way more than they pay for. (:
And it seems like nobody who has Instant Book will never be Superhost because of that... Did anyone else has that feeling? Because you can't pick only good guests with Instant Book - and any guests just will leave ANY review to you... Lol.