** PLEASE Thumbs-Up IF YOU ALSO HAVE EXPERIENCED POOR RESPONSIVENESS FROM AIRBNB!! **
I sent two messages to Airbnb through their help center this week. It's been four days since my first message went out. No response yet.
The first message was about an alteration to a booking. I needed a response within 24 hours, so I could get the alteration approved or declined without delay to my guest.
The second message was about cancelling a guest that had repeatedly violated house rules. I wanted to discuss with Airbnb whether I would be penalized for cancelling, or if I have any grounds to cancel at all.
Also, about three weeks ago, I tried to call into Airbnb, and was on hold for almost an hour waiting to connect to my first representative. She caused more problems than she solved. I needed to end two bookings early due to issues beyond my control (sewer backup). Instead of altering the reservations to end early, she cancelled them, which left me unpaid for the entire stay and unable to review my guests. My guests also received full refunds, even though they had already stayed for half a week each.
I'm tired of Airbnb not being accountable. If Airbnb continues to fall flat on their face in terms of communication and accoutability, they WILL begin to lose HOSTS and GUESTS.
THUMBS UP IF YOU AGREE!!!!!