Hi, I have had a problem with my base price when I reduced it from 40 euros to 30 euros per night. I live in Crete, Greece so during the winter months, from late November through to March the price for my listing is 30 euros per night (my base price). the other week I received a booking for June where the price per night should have been 45 euros but when I changed the base price to 30 euros per night, it also changed the price in June to this amount. I only realised this once the booking had been made. I do not use smart pricing but set my own prices and all the other months remained at the amount I had set, it was only June that changed. I have been in touch with the customer service center who passed this problem on to someone. I received one email from the person who was dealing with it thanking me for not charging the guests that had booked, the extra 15 euros per night and dispite calling the customer service centre twice and replying to the email, I am still waiting for them to call me back and explain why this happened. I would be interested to know if anyone else has had this problem and what the out come was.
Regards Allan Miles